In order to ensure the health and safety of our 106 employees and their families, effective Wednesday March 17, 2020 the Plumbers and Pipefitters National Pension Fund office staff began working remotely full-time. A small team of dedicated support staff are on site daily. The support team will continue to process documents received by US mail and route them to our remote staff to process and respond.
We want to reassure our retirees and beneficiaries that receive their monthly pension benefit through direct deposit that you will continue to receive your benefits on time. Hard copy checks that require on-site printing and mailing may be delayed as a result of the reduced staffing. If you currently receive your pension benefit as a hard-copy check we strongly encourage you to complete the Fund's Direct Deposit Authorization Form and return it to the Fund office ASAP to ensure no delay in the receipt of your monthly pension benefit.
We are committed to providing continuous service to the Fund's participants, retirees, employers and UA local unions under these challenging circumstances. Our phone lines remain open and our staff is available to assist you Monday through Friday, 8:30 a.m. to 4:30 p.m. EST. We kindly ask for your patience and understanding should delays occur due to the special conditions under which we are currently operating.
We will continue to monitor the situation daily and will adapt the Fund's practices to ensure business continuity, while protecting the health and safety of our staff. We recognize that the global pandemic resulting from the coronavirus is creating uncertainty and concern across the country. Rest assured PPNPF is fully operational and here to serve you. This is a difficult time for all of us. Please be safe, stay well and together we will get through this.